Jawatan Kosong di Telekom Malaysia Berhad (TM) - 6 Oktober 2023

Jawatan Kosong 2023 di Telekom Malaysia Berhad (TM) | Permohonan adalah dipelawa daripada Warganegara Malaysia yang berkelayakan dan berumur tidak kurang dari 18 tahun pada tarikh tutup iklan ditawarkan untuk memohon jawatan kosong di  Telekom Malaysia Berhad

Jawatan:

1. RESIDENT ENGINEER (CONTRACT)

Job Details:

Position : Resident Engineer (Contract)

Division : Premium Service Desk

Company : Telekom Malaysia Berhad

Employment : Contract - Project

Type : Executive

No. of Vacancies : 3

About the Job

This role is responsible to provide 24/7 technical support (L1 & L2) on the Connectivity/ICT services subscribed by/for TM ONE Customers. This position is to be located/stationed at customer site (based on project).

Capable to manage customers expectation related to complicated and comprehensive connectivity/ICT services.

Provide expert guidance in logical and physical network design improvement/new implementation.

Provide expert industry and technology advise to assist in the planning of the technologies shift in network and/or security infrastructure.

Key Responsibilities

1. To oversee customer day-to-day IT support operation, maintenance, L1/L2 support and troubleshooting of issue reported.
2. To advise, recommend and assist TM ONE customers on continuous effort to improve customer infrastructure.
3. To produce weekly and monthly reporting of TM ONE Connectivity/ICT services performance with detail breakdown of individual/appliance service uptime and performance metric.
4. To attend in-person meetings with clients to analyze, troubleshoot and diagnose connectivity/ICT problems.
5. To respond to customer inquiries and assist in troubleshooting and resolving challenges, as well as to provide prompt and accurate feedback to customers.
6. To follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
7. To conduct preventive maintenenance and provide the necessary report.

We Value

Minimum 1 years in Telecommunication, Customer Management (Focus & Orientation), or in similar job scope.

You Must Have

• Education in Bachelor Degree (Information Technology (IT), Computer Science, Computer Engineering, Telecommunication, or any equivalent field of study.)
• Professional in Certificate (CCNA, JNCIA, HCIA, ACSA, Sangfor Certified Technical Associate, NSE4, or any equivalent certification are an added advantage.)

Tarikh Tutup : 06 Oktober 2023

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Latar Belakang

Telekom Malaysia Berhad (TM), is the national connectivity and digital infrastructure provider and Malaysia’s leading integrated telco; offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of the nation’s Digital Malaysia aspiration, TM has been at the forefront of each telecommunication technology evolution in the country, and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to continue to expand its network with a comprehensive digital infrastructure - as its moves beyond connectivity services into new value-added digital services - to serve a more digital lifestyle and society, digital businesses and digital Government – towards making, “Life and Business Easier, for a better Malaysia”.