Jawatan Kosong di Telekom Malaysia Berhad (TM) - 4 Jun 2023

Jawatan Kosong 2023 di Telekom Malaysia Berhad (TM) | Permohonan adalah dipelawa daripada Warganegara Malaysia yang berkelayakan dan berumur tidak kurang dari 18 tahun pada tarikh tutup iklan ditawarkan untuk memohon jawatan kosong di  Telekom Malaysia Berhad

Jawatan:

1. ASSISTANT MANAGER RESIDENT ENGINEER KPOC (KK)

Job Details:

Position : Asst Mgr Resident Engineer KPOC (KK)

Division : Division Integrated Service Desk

Company : TM Technology Services SB

Region : Sabah

Employment : Contract - Project

Type : Executive

No. of Vacancies : 1

About the Job:

Expedite the execution of serving and provide after sale supports to ensure the Clients’ requirement and expectations are successfully met whilst maintaining and strengthening existing long-term customers’ relationship to retain and increase revenue.

To provide L1 & L2 support on the ICT services subscribed by KPOC as Resident Engineer. Manage customer dissatisfaction and complaint effectively and able to do onsite support after office hours when required by KPOC.

Key Responsibilities:

1. Act as a Single Point of Contact (SPOC) on service assurance / improvement matters related to customer’s contract.
2. To plan, organize, develop, direct and control resources to ensure delivery of all post commissioning scope of work related to ICT are fulfil as per contractual requirements and customers expectations meeting industrial standard
3. To Collaborate with Sales, Client Services and Integrated Service Desk in building business relationship especially through provision of excellent after sales customer services.
4. Manage and coordinate service quality improvement plans and do measurement to eliminate repeated service fault.
5. Attend and execute issues for KPOC users when required.
6. Assist KPOC users on any issues related to ICT systems that been subscribed with TM i.e. Link balancer(Peplink), Load balancer(Riverbed) ,Access Point (Aruba), Switches (Aruba) , VPN (Pulse Secure) and others.
7. Track and monitor the Planned Maintenance Work activity (initiated by KPOC/TM Team) with KPOC or the respective TM team (requestor), to ensure all activities are in order and completed within the approved duration.
8. To liaise with CS/SE to Prepare and present comprehensive incident report (Reason For Outage/Root Cause Analysis) to KPOC with details chronology, root cause and preventive measures in avoiding recurrences.
9. Build relationship with customers and internal TM by keeping in touch with client, discuss & share service improvement plan which simultaneously develop trust within client and TM.
10. Manage and provide technical advice during assurance to customers by translating the requirements into feasible and suitable product offering and solutions to generate business opportunities (sales lead) and growth to Sales Team.

We Value:

1. Minimum 2 years in Telecommunication Industry (advantage with experience in engineering field works or ICT technology).

You Must Have:

1. Education in Bachelor Degree ( Electrical Engineering/Communication Engineering /Computer Science or Information Technology or Equivalent)
2. Professional in Certification (Aruba(ACSA)/Peplink Certified Engineer (PCE)/Riverbed Certified)

Tarikh Tutup : 04 Jun 2023

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Latar Belakang

Telekom Malaysia Berhad (TM), is the national connectivity and digital infrastructure provider and Malaysia’s leading integrated telco; offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of the nation’s Digital Malaysia aspiration, TM has been at the forefront of each telecommunication technology evolution in the country, and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to continue to expand its network with a comprehensive digital infrastructure - as its moves beyond connectivity services into new value-added digital services - to serve a more digital lifestyle and society, digital businesses and digital Government – towards making, “Life and Business Easier, for a better Malaysia”.